Refund policy
Return & Refund Policy
sheurabeauty
At sheura beauty, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’ve made the return and refund process simple and hassle-free.
Returns:
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You can return items within 7 days of receiving your order.
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To be eligible for a return, items must be in their original condition, unused, and with all packaging and labels intact.
Refunds:
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–7 business days.
Shipping charges are non-refundable unless the return is due to a defect or incorrect item.
Exchange:
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If you wish to exchange an item, please follow the same return procedure. Once we receive the returned product, we’ll ship out the exchanged item.
How to Initiate a Return:
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Contact us at [customer support email/phone number] with your order number and reason for return.
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Our team will provide instructions for sending the item back.
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Once we receive the item, we'll process your return or exchange.
Thank you for shopping with sheura beauty!